purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject follow up specified list of Premier customers or to serve Select customers on “first come – first served”
POSITION
The role of Customer Representative for My Wardrobe Promotions focuses on managing client
Nationally and Globally, is known for attracting and representing high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives across all business sectors. Excellent opportunity experienced CUSTOMER SUPPORT REPRESENTATIVE - based in Secunda. Site Surveys: Evaluate the customer's on-site Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing and resolved; Ensure customer's account is within payment terms; Engage with customer if account is overdue
Matric
Technical qualification would be preferred
Machine Tools industry experience is a MUST
Proven track record in external technical sales is a MUST
Valid drivers license
Own vehicle
Some Management experience is required
Some basic technical knowledge of machin
***THIS POSITION REQUIRES CUSTOMER FACING SALES EXPERIENCE***
At least 2 years of customer facing sales experience
Excellent planning
Responsibilities:
leader in Inflight Catering is looking for a Customer Services Manager, to join our dynamic team. Ensure communicated to all the teams Ensure that you respond to customer complaints with 48 hours of receiving it, and Client Services Experience 3 Years' Experience Skills Communication Assertiveness Customer Service Competencies
all customer queries are dealt with in an efficient manner and that a high level of client service is
Parcel Perfect.
2 - 3 years' previous customer service experience in a similar role in the logis
/>Monitor/update customers on special shipments. Know truck arrival times for all branches daily.
Response
non-account clients.
Run delivery reports by customer as and when required by management.
Assist
As a customer service consultant, you will be acting as the front line of support for customers for both and in store and ensure customers are satisfied with the products, services, and features. Reception: filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional professional attitude toward customers at all times Responding promptly to customer inquiries Meeting daily to queries and complaints Communicating with customers through various channels, managing both emails
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment