Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
experience
acceptance of the business plan for the Contact Centre.
1.3 Communicate the plan to stakeholders 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience operational objectives of the Contact Centre nationally,
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 2 years. Prior sales
or Supervisor at CUM Books Greenstone Shopping Centre. With a history spanning over 80 years, C.U.M. growth and success of CUM Books Greenstone Shopping Centre. Apply now and be part of a team with a purpose
Minimum Requirements:
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
Saturdays Key Performance Areas: Manage inbound calls and provide professional advice Follow up on leads
beneficial.Skills