technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg
California, USA (Silicon Valley) with offices/Offshore Centres in India (Mumbai, Bangalore), South Africa (Johannesburg
accurately, to write and execute test cases using the centre tools and also do bug tracking, and integrate testing
development. Duties: Cost Modelling Optimise cash centres ABC costing Cost analysis Reporting Monitor Compliance
development. Duties: Cost Modelling Optimise cash centres ABC costing Cost analysis Reporting Monitor Compliance
(telephone etiquette) and face to face measured by call recordings and client feedback
Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Scheduling appointments
Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Scheduling appointments
through various channels, including emails, phone calls and website inquiries. Researching and qualifying Communicating with customers, making outbound calls to potential customers, and following up on leads in a team environment Excellent phone and cold calling skills. Exceptional customer service skills. Strong