Our client is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
We have an opportunity for a Quality Assurance Generalist with one of our clients in the aviation space
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Requirements:
The Quality Assurance Analyst is responsible for developing and supporting the planning, design, and units to perform and validate test cases based on quality and system requirements. You will be responsible ensuring that the end product meets the minimum quality standards, is fully functional, reliable, and meet user's expectation. To be successful as a Quality Assurance Analyst, you should demonstrate strong attention candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive
and procedures needed for the ISO 17020:2012 & ISO 9001:2015 quality management systems are established maintaining management systems. Knowledge of ISO 17020:2012 & ISO 9001:2015 standards clausal requirements Knowledge of DNV 2.7-1 and DNV 2.7-3 standards. ISO 17020:2012 /ISO 9001:2015 implementation & internal auditing maintain processes and procedures for ISO 17020:2012 & ISO 9001:2015 management systems. Report to Manager duties (ISO 17020). Ensure comprehensive understanding of ISO 17020:2012 & ISO 9001:2015 requirements
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Multilingual proficiency will be an advantage Good administration skills Good verbal and written communication communication skills Telephone Etiquette Query Handling Administration Conflict management skills Excellent planning
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Multilingual proficiency will be an advantage Good administration skills Good verbal and written communication communication skills Telephone Etiquette Query Handling Administration Conflict management skills Excellent planning
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Etiquette Effective and efficient Query Handling Administration Good Listening and Interpretation skills Conflict Investigative Orientation Upholding delivery and quality standards
JOB TITLE: Quality Assurance Assessor
AREA: Pretoria East 17 000
Report to : Quality Assurance Manager
Job Overview:
of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of
including voice and chat, to ensure compliance with quality standards and regulations.
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The administration and management of the site's Quality function ensuring the products exceed customer customer expectations. Quality Assurance and Control Prioritise your Safety and Occupational and that of others monitoring and review of quality procedures. Conducting rigorous Quality Risk Assessments (QRA) and Implementation of a continual, periodic review of ISO systems with EHS practitioner. Develop and manage goods specifications. Conduct quality inspections to ensure adherence to quality specification. Implement