weekends Job Responsibilities: ● Onsite and Remote end user support for all desktop devices for the staff situated at the site ● Be required to travel to remote sites to support users or complete projects ● First line
resolved remotely is redirected back to the remote support team.
the following ways; via telephone, email, or remote support. Duties include but not limited to: Assist
resolve the problem telephonically or via a remote support application. Should the problem not be resolved
self-manage, especially when operating alone with remote support. Have excellent communications skills. Have
to calls logged by clients Providing remote/telephonic support Scheduling site visits within a client's
without direct supervision. Providing remote/telephonic support • Scheduling site visits within a client's
to calls logged by clients • Providing remote/telephonic support • Scheduling site visits within a client's
Phones & Printers (3 years' experience) L2 Remote support (3 years' experience) L2 Office 365 and lower
position involves providing both remote and on-site technical support, requiring a keen interest in evolving