providing support for tickets logged on the ICT service desk
- Providing monthly and quality reports
reports on the performance of the service desk, computer systems, servers and network
Qualifications
providing support for tickets logged on the ICT service
desk
HAVE
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
engineers, and collaborating closely with the Service Desk team to maintain optimal network performance networking Proven experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
support at the service desk.
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for