improve ATM uptime · Timeous attendance to callout calls · Timeous repairs of ATM's in the designated areas First time resolution on callout sites no repeat calls Ensure quality of new switch-on's · Programming English Written and verbal proficient · Min 1 year Customer Service experience · Excellent clear and comprehensible communication skills · Previous experience in training customers on new products · Experience and or ability to
by means of research, scouting visits and phone calls) Networking in the industry and relevant market teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel product mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained
Achieve customer sales verification surveys (Fridges, etc.)
Assist customers with managing stock replenishment to minimise team weekly customer calls per outlet to build effective partnerships and resolve customer issues
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained Achieve customer sales volume verification surveys (Fridges, etc.)
Assist customers with managing stock replenishment to minimise team weekly customer calls per outlet to build effective partnerships and resolve customer issues Actively
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained Achieve customer sales volume verification surveys (Fridges, etc.)
Assist customers with managing stock replenishment to minimise team weekly customer calls per outlet to build effective partnerships and resolve customer issues Actively
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained Achieve customer sales volume verification surveys (Fridges, etc.)
Assist customers with managing stock replenishment to minimise team weekly customer calls per outlet to build effective partnerships and resolve customer issues Actively
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained
Achieve customer sales verification surveys (Fridges, etc.)
Assist customers with managing stock replenishment to minimise team weekly customer calls per outlet to build effective partnerships and resolve customer issues Actively
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written work independently Strong attention to detail and customer service Ability to learn quickly and adapt easily
Manage the sales process; generating leads; phone calls to introduce Company's products and services; presenting clients through face to face meetings, telephone calls and emails and advise them on products, including and gather for information. Gather market and customer information. Create client proposals and contracts
Manage the sales process; generating leads; phone calls to introduce Company's products and services; presenting clients through face to face meetings, telephone calls and emails and advise them on products, including and gather for information. Gather market and customer information. Create client proposals and contracts