systems operational within the business (e.g. JIRA service desk) based on operational needs.
Qualificatio
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
Server, HTML, Git, JIRA (Bitbucket, Confluence, Service Desk, Projects). DUTIES: Work with client-server Experience working on JIRA (Bitbucket, Confluence, Service Desk, Projects). Able to analyse and extract requirements
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
management, preferably in a dynamic and fast-paced service desk environment
events
management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate