continuity
landscape. • Manage service across platforms, multiple channels and services to ensure service availability experience in managing operations • Financial Services experience is an advantage Knowledge and Skills tools and processes • Strong knowledge of IT service management and ITIL practices • Technical background
reports on the systems
Customer Service Management
Customer KPA: Ensure excellent customer service on cash sales.
Operational KPA: KPA: Oversee all warehouse processes and maintain service standards.
Learn & Grow KPA:
Business acumen.
Customer service.
Transport and dispatch SOPs.
B-BBEE codes Identify opportunities for campaigns, services, and distribution channels that will lead to an business. Identify opportunities for campaigns, services, and distribution channels that will lead to an Participate in pricing the training solutions/services. Work with other team member to ensure that the
B-BBEE codes Identify opportunities for campaigns, services, and distribution channels that will lead to an business. Identify opportunities for campaigns, services, and distribution channels that will lead to an Participate in pricing the training solutions/services. Work with other team member to ensure that the
responsible for the provision of all in house legal services, e.g. providing legal support to various business EXPERIENCE: 5 to 8 years experience in providing a legal service for a large corporate company and/or reputable etc.) Customer perspective -Deliver customer service -Establish and maintain relationships with internal
delivering superior financial and operational services to our clients and stakeholders. They are seeking
ensuring seamless functionality and uninterrupted service delivery.
Process standards governing the operation of financial services and mobile banking platforms.
3rd