Outsurance Call Centre Jobs in South Africa - Page 5
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Call Centre Manager
South Africa
Market related or equivalent
- Recruit, train, and supervise call centre staff.
- Develop performance HR
- Oversee day-to-day call centre operations, ensuring efficiency and productivity
- and implement call centre policies and procedures
- Monitor call metrics and KPIs KPIs (e.g., call volume, response time, customer satisfaction)
- Ensure compliance with
share this job on whatsappCall Centre Manager
Excellent StaffingCape Town Region
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Call Centre Supervisor
Johannesburg
216000
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
Outbound Call Centre Agent
Johannesburg
Monthly
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
Ppra Call Centre Agent
Sandton
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries service industry
- Answering inbound calls timeously.
- Be professional and polite at
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries
Call Centre Manager Western Cape
Job CrystalWestern Cape
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
Legal Call Centre Manager - Roodepoort
Johannesburg
R34 000 Monthly legal knowledge and skills to day-to-day contact centre/claims operations
Experience in Call Centre Management
Masters Degree in Law Advantageous
Team Leader: Collections Call Centre
Pretoria
18000 Monthly
e Required
- Setting up of call campaigns, sms and emails;
- Analysing books assessments of calls and administrative functions of staff members in the call centre;
- Assist
Team Leader: Collections Call Centre
Pillangó PlacementsSouth Africa
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum minimum experience. Experience Required Setting up of call campaigns, sms and emails; Analysing books and assist assessments of calls and administrative functions of staff members in the call centre; Assist with reports
Call Centre Agent (insurance Industry)
Humankind GroupCenturion
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
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