support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
candidates applying - Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end
Technician: Maintain and improve ATM uptime · Timeous attendance to callout calls · Timeous repairs of ATM's in before the end of each month · Ensure open Fiserv tickets are managed at a minimum · Comply with assigned
clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: Provide support to the back office (Freshdesk tickets) consultants when needed. ▪ Being a team player
Diary System
- A tertiary electrical qualification is your ticket to this exciting opportunity. - 3-4 years of sales