multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers Answer and direct incoming phone calls. Perform and accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers Answer and direct incoming phone calls. Perform and accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
store/ FMCG and franchise experience ESSENTIAL Customer service experience. Must be able to deal with paperwork Masterfile maintenance Maintaining various customer portals by ensuring correct paperwork is uploaded to assist with resolving queries on certain customers. Liaise with Branch Manager on a monthly basis Establish and maintain good relationships with customers and their accounting staff relating to payment deadlines concurrently Capacity to manage and maintain customer relationships High energy levels Disciplined and
ESSENTIAL ) (e.g. PNP, Spar, OK foods, Shoprite) Customer service experience. Must be able to deal with paperwork Masterfile maintenance Maintaining various customer portals by ensuring correct paperwork is uploaded to assist with resolving queries on certain customers. Liaise with Branch Manager on a monthly basis Establish and maintain good relationships with customers and their accounting staff relating to payment deadlines concurrently Capacity to manage and maintain customer relationships High energy levels Disciplined and
to product selections. Utilizing sales data and customer feedback to make informed decisions. Sharing innovative lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad TEAM We at Jet are passionate about putting our customers first, working smart, fast and always doing the to product selections. Utilizing sales data and customer feedback to make informed decisions. Sharing innovative
to product selections. Utilizing sales data and customer feedback to make informed decisions. Sharing innovative lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad TEAM We at Jet are passionate about putting our customers first, working smart, fast and always doing the to product selections. Utilizing sales data and customer feedback to make informed decisions. Sharing innovative
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted