Sterling Connect: Direct, and Sterling/IBM Control Center. Including Sterling Secure Proxy [SSP] & Sterling
complex IT infrastructure projects, including data centers, networks, servers, storage, and cloud technologies
challenges relating to and/or affecting the learnership. To manage the office space that supports the
Reference: DT000372-TM-2 Vehicle Sales Cadet (Learnership) - Western Cape, Cape Town A well-established
orientation and induction during the first week of the learnership start date.
management - profitability analysis & cost center accounting Responsible for correctly requesting
Sterling Connect: Direct, and Sterling/IBM Control Center. Including Sterling Secure Proxy [SSP] & Sterling
allocation checks
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close close the loop by providing feedback on customer call resolution satisfaction and ensure that customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement customer satisfaction Plan and allocate STs to calls according to skills set and geographical location i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor
ideal candidate should have a passion for user-centered design, an eye for detail, and a willingness to