not extend to managed services. KPA PERFORMANCE STANDARDS Internal and External Enablement Supporting the Ensure Compliance: Ensure compliance with industry standards and regulations by implementing and maintaining
and business objectives. Prepare and document standard operating procedures and protocols as well as
function: Be responsible for the operations and standardization of the GROUP enterprise VDI infrastructure
analyzing performance issues to ensure service standards. - Supporting IT governance and audit requirements
implement infrastructure architecture best practices, standards, and processes. Perform project management for
team in ensuring the good professional practice, standards, and quality of teaching and learning of subject/s
team in ensuring the good professional practice, standards, and quality of teaching and learning of subject/s
analyzing performance issues to ensure service standards. Supporting IT governance and audit requirements
activities towards KPIs Develop best practice standards based on industry accepted customer experience
Function: - Be responsible for the operations and standardization of the enterprise VDI infrastructure, platform