and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) Managing
hardware for distribution to users
Microsoft Office 2010 - 2016, 365 • Mac OS • Remote Desktop Support • Networking diagnostics • Wired and Wireless
2010 - 2016, 365
English
First-line organisation-wide support • Remote or on-site support that may include travelling • Network
troubleshooting (in person or remote) Proficiency in remote support tools and techniques Skills and knowledge in
resolve the problem telephonically or via a remote support application. Should the problem not be resolved
procedures, training, and compliance requirements. Remote support experience. Desirable Certifications / skills:
Responding to calls logged by users Providing remote/telephonic support Review, understand and enforce all policies