or equivalent
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback Develop and implement strategies to achieve the call centre's goals and objectives. >> Team KPIs required Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
the sites (OR Tambo, Rhodesfield, and Marlboro Gautrain Stations) Minimum Qualifications/ Competencies
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Executive for growth Map and continuously review call centre and operational processes to identify untapped qualification At least 10 years in- and outbound call centre sales, customer service and staff management
post articles experience
Experience in Call Centre Management
Masters Degree in Law Advantageous
administrative functions of staff members in the call centre;
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum administrative functions of staff members in the call centre; Assist with reports and assessments; Assist