School degree or equivalent
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
within reasonable time frames; Inform the Customer Experience Manager if tickets/tasks are not attended to weekly/monthly reporting as required by the Customer Experience Manager.
Management responsibilities/reporting from the Customer Experience Manager in her absence; On-boarding training doubt this needs to be raised with the Customer Experience Manager; Ensure tasks allocated to you have been service orientation
Performance Management: Experience in monitoring and evaluating team performance
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience. This position Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Executive for growth Map and continuously review call centre and operational processes to identify untapped management and motivation of staff in the operations centre (sales, client service, partner support, marketing
legal knowledge and skills to day-to-day contact centre/claims operations
minimum experience.Experience Required
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery of standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. Minimum Grade 12. 5 years minimum experience. Experience Required Setting up of call campaigns, sms and emails; assessments of calls and administrative functions of staff members in the call centre; Assist with reports candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to