International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support responding and following up on all rescheduled calls and pending information.
(QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre (including root cause), providing reporting at campaign, agent and work process levels, making recommendations years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert them with a ratio of 1 Operations Manager to 70-90 agents. Usually work in a team of up to 6-7 colleagues Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is KURA executive reports Essential Outbound & inbound contact centre operational management and strategic
Tourism • Have effective experience in inbound and outbound tours. • Knowledge of fares construction, ticket
plays a crucial role in driving the success of outbound calling operations by ensuring that the dialler system
certificate must be provided) Minimum 2 years outbound/telesales team leader experience preferably within insurance sector. Prior sales experience within a call center environment is required. RE / FAIS qualifications