work and overall performance of regional IM data centre (DC) technology systems.
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
centre
Support users across the branch network via
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) machines via Microsoft cloud operation security centre Support users across the branch network via phone
professional manner To provide support to call centre queries relating to the relevant software Ad hoc
professional manner To provide support to call centre queries relating to the relevant software Ad hoc
/>Manage all licensing exposure within the IM data centre and on premise IM/IM infrastructure to ensure compliance
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
experience of SDLC Tools (IBM Jazz, Jira, HP Quality Centre) and CI/CD
operational development team to support their call centre operations. Reporting to the Head of IT, you'll