leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
Years' working experience in Network Operations Centre (NOC) Shift Environment Consultant: Chante Du Toit
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
work and overall performance of regional IM data centre (DC) technology systems.
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
centre
Support users across the branch network via
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) machines via Microsoft cloud operation security centre Support users across the branch network via phone
professional manner To provide support to call centre queries relating to the relevant software Ad hoc
professional manner To provide support to call centre queries relating to the relevant software Ad hoc
/>Manage all licensing exposure within the IM data centre and on premise IM/IM infrastructure to ensure compliance
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers