Cape Town City Centre
accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for
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Medipost PharmacyCape Town City Centre
users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within
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Cape Town City Centre
thoroughly document requests for assistance in our ticket management system, and track incidents through
and other problems (via information gathering, ticket trends, etc.) and communicate the information to
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Recru-itCape Town City Centre
are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
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Cape Town City Centre
products and services.
Ensure that all tickets applicable to lease administration are managed
if necessary.Instructing finance (via ticketing system) to invoice the client once fully signed
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Cape Town City Centre
shooting steps in our internal knowledge base or ticketing system
Communicate effectively with customers
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Cape Town City Centre
troubleshooting steps in the internal knowledge base or ticketing system
Mentor and coach junior support
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Cape Town City Centre
maket related Monthly
Collaborate with other IT Staff to manage the support ticket workload and resolve issues.Keep abreast
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Cape Town City Centre
market related Monthly
priority.
Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
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Cape Town City Centre
queries timeously and accurately.
Implement a ticket system and escalation process to resolve queries
Proficient in using CRM programs or ticketing systems such as Zendesk, Freshdesk etc.Computer
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