up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments •Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs
General:
administrative tasks including filing, reconciliation, managing consignment stock, and responding to emails.
communication skills (written and verbal) •Ability to manager time effectively •Strong administration skills advantageous Key Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries •Ensure Service, Key Account Managers are updated with regards to daily shipment events •Manage estimates and advice or Key Account Managers of deviations •Report directly to the Client Services Manager The post Client
join their team as an Internal Sales Consultant/Assistant. This role will be based at their offices and departments to ensure seamless order fulfilment. Assist in maintaining up-to-date customer records and Ability to thrive in a fast-paced environment and manage multiple tasks effectively. Good communication
departments to ensure seamless order fulfilment.
The Broker assistant is primarily responsible for performing after sales service offering to customers The role needs excellent client relationship management and office administrative skills. Responsibilities: Responsibilities: • General administrative duties • Assist Broker with tasks • Prepare client files • Process client all products • Available to assist clients 24/7 • Able to navigate and assist clients on CRM systems Minimum
The Broker assistant is primarily responsible for performing after sales service offering to customers The role needs excellent client relationship management and office administrative skills. Responsibilities: Responsibilities: • General administrative duties • Assist Broker with tasks • Prepare client files • Process client all products • Available to assist clients 24/7 • Able to navigate and assist clients on CRM systems Minimum