Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
We are currently looking for a Help Desk Technician to proactively provide technical and troubleshooting work within a team · Shows initiative The post Help Desk Technician appeared first on freerecruit.co.za
We are looking for a competent Help desk technician for our Port Elizabeth Office to provide fast and and useful technical assistance on computer systems. The successful candidate will answer queries on basic The goal is to create value for clients that will help preserve the company's reputation and business. point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting accounts, user account administration, files rights management and permissions. Responsible for implementation
competent Help desk technician for our Durban Office to provide fast and useful technical assistance on computer The goal is to create value for clients that will help preserve the company's reputation and business. point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting accounts, user account administration, files rights management and permissions. Responsible for implementation licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience, Skills and Knowledge: Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
competent Help desk technician for our Cape Town Office to provide fast and useful technical assistance on computer The goal is to create value for clients that will help preserve the company's reputation and business. point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting accounts, user account administration, files rights management and permissions. Responsible for implementation licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables
telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and PowerPoint and Aderant (Practice Management Software) General Assist HR with operations staff skills audits iManage) Minimum of 5 years experience on training/assisting with MS Word iManage skills will be an advantage
be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience small team.
Service Desk Engineers provide IT end-user support on various components of an IT environment, including are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless to your Team Leader or MSOC Manager in a timely fashion. Track and manage your work record via regular training to customer personnel, empowering the users to help themselves. Create/ update Knowledge Base articles
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge and hardware Customer relationship management (CRM) and task management software experience Troubleshoot software related issues Competent in call centre management tools Matric National Diploma: Information Technology interpersonal skills Excellent organizational and time management skills