proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls Collect, track and analyse member feedback, track service levels and performance data and liaise with internal a seamless experience with the websites, self-service apps, consultants and call centre • Identify emerging moments of truth • Identify and deliver on member’s service channel preferences to ensure that members receive
planning, Client solutioning, Client retention, Service management, Organic revenue growth through cross relationship between THE COMPANY and our clients for all services being provided by THE COMPANY and ensuring the formalized client service reviews oversee the effective delivery of client service expectations through manage a portfolio of “Key Accounts” to drive service delivery and organic growth through cross and upsell revenue targets. Through the process of regular service reviews and account plans, ensure the proactive
a financial services group in South Africa offering wholesale and retail banking services as well as insurance (REST, SOAP),iOS, Java, Java (JEE/EJB),Kibana, Service-Oriented Architecture Project demand needs MAUI
ROLE OVERVIEW The Service Specialist will be responsible for the operations of all complex shipments solutions for clients in various industries. The Service Team is the engine room of the business and the provide efficient and effective service delivery to clients. The Service Specialist will be responsible internal support teams to ensure smooth and efficient service delivery. • Ensuring customer satisfaction. SKILL
ROLE OVERVIEW The Service Specialist will be responsible for the operations of all complex shipments solutions for clients in various industries. The Service Team is the engine room of the business and the provide efficient and effective service delivery to clients. The Service Specialist will be responsible internal support teams to ensure smooth and efficient service delivery. • Ensuring customer satisfaction. SKILL
offers full-service sectional title and home owners association (“HOA”) property management services across management services. Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising specialising in a range of property financial services products, targeted at residential estates and complexes Africa. Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with
customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest
Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts
Advertising campaigns, promotion of sales, top Service Quality and Customer Satisfaction to increase loyalty
work closely with Group Parts Supply Chain, Group Service and other key role players to ensure common purpose
and Corrective Actions to achieve the required Service delivery outputs
• Develop and implement programmes
Senior Project Manager – Financial Services /6 month contract Johannesburg Requirements Responsible for for delivery management in financial services space Excellent leadership Good communication skills Problem-solving
Senior Project Manager – Financial Services /6 month contract Johannesburg Requirements Responsible for for delivery management in financial services space Excellent leadership Good communication skills Problem-solving
clients who would require management consulting services, training, support, mentorship and development identified interventions Provide management consulting services in the areas of leadership, governance, corporate Capability Advisory Services and periodic Business Advisory and Turnaround Services meetings Provide efficient efficient service to both internal and external stakeholders/clients To provide advisory services, to clients clients through providing management consulting services, specialist knowledge, and expertise to help them