Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
customer call backs to provide an update on the progress of the query
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
sheets to compare to.