reports(including customer visit reports and weekly call planning schedules) The protection and maintenance
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
all current services are in contract. Develop a call plan per customer including meeting type and objectives
office. Answer, screen and forward incoming phone calls of busy switchboard. Updating calendar and scheduling
office. Answer, screen and forward incoming phone calls of busy switchboard. Updating calendar and scheduling
Develop credibility with segment (Regions, Costs centres, Contracts, sales segments and Service units) management