expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Must have inbound and outbound experience
Good reading abilities as some Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
for a Project Manager - Infrastructure & Data Centre Specialist to join their team This is a Hybrid related to a move of infrastructure between Data Centres. To plan; direct and co-ordinate the activities
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
plus commission. Salary: R9500 pm The post Sales Agent appeared first on freerecruit.co.za .