Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
breadth Ensure exceptional customer experience Matric with mathematics, a sales and marketing tertiary and projects Established habit of working smart without close supervision, with a “Service Orientated”
breadth Ensure exceptional customer experience Matric with mathematics, a sales and marketing tertiary and projects Established habit of working smart without close supervision, with a “Service Orientated”
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with
of the role is to allocate, monitor and manage calls received for support and ensure completion of the the service within the clients SLA. Updating the call logging system. Scheduling and following up with managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin
sales opportunities Generate leads through cold calling, email campaigns and other methods Follow up on people and communicating skills Entry requirements Matric any additional training and qualification within
role entails acquiring new business through cold calling and conversion of prospective customers to actual industry(online publication, newspaper and radio/tv) Matric / Senior Certificate or equivalent (Minimum) Valid
role entails acquiring new business through cold calling and conversion of prospective customers to actual industry(online publication, newspaper and radio/tv) Matric / Senior Certificate or equivalent (Minimum) Valid
Midrand. KEY RESPONSIBILITIES Lead and align Contact Centre solutions and partners to identify and qualify Present and sell the Enghouse Interactive Contact Centre Solution in coordination with the Pre- Sales teams
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan. support functions. Senior Certificate (Grade 12-Matric) compulsory. Parts OEM related courses and training