managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and conduct regular quality assurance checks of call and ensure processes and procedures are adhered work problems providing appropriate coaching, direction and resolution Respond appropriately to daily months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Medi-Spa environment is desirable
-Up-selling and cross-selling skill
-Exceptional communication
customer service skills
-Ability to work without direct supervision
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
be part of the Leadership team, and will report directly to the Client Service Manager. The candidate must Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
be part of the Leadership team, and will report directly to the Client Service Manager. The candidate must Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
advantage