ITIL Operation processes (Incident, Problem, Change management)
DevOps experience:
requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
maintained during the project lifecycle Driving change management across the business in order to support various
Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Product)
Ensure that IM (Incident Management), CM (Change Management) and PM (Problem Management) topics assigned Process Management (Problem, Incident and Change Management) Knowledge of GROUP, ITPM, AWM (Advantageous)
Go-Live preparation and post Go-Live Support Change Management – Manage changes and present to relevant CAB
Product) Controls the overall release and change management of the applications in the area of responsibility