DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line quality and business process improvements Conduct coaching and counselling accordingly in line with departmental internal operations support and standards Apply coaching for performance principles in all operational Strong numerical and analytical skills Business coaching experience advantageous Behaviours: Conveys information DESCRIPTION Key Responsibilities: Execute business coaching principles diligently and effectively in line
across teams and projects, providing guidance, coaching, and support.
focusing on their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower
-Assist with user acceptance testing and coach your teams through changes.
-Demonstrate excellence
-Conduct performance reviews and align to frequent coaching.
-Provide exceptional organization and focus management
-Queue management Training and coaching
-Identify ongoing training and developmental Training BP has signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance
ensure processes and procedures are adhered to. Coach Agents on issues arising during the course of operations experience work problems providing appropriate coaching, direction and resolution Respond appropriately Provide statistical and performance feedback and coaching to each team member as prescribed by the operating made must be consistent for all team members • Coaching and leadership practices for the team assist in levels; manage resources; good time management • Coaching Skills with an even temperament and the ability
SKILLS: Skills and experience in all facets of Agile coaching (setup, roles, ceremonies, artefacts, estimations) Methodical skills and experience in coaching teams in Agile adoption as Agile Coach or as a Scrum / Agile Master
skills
running of the warehouse and logistics
/ maintain a safety management system
supervisory experience - MUST have a strong ability to Coach, Train, Manage and Discipline Staff
Strong routing
Reporting
HR/Staff Management – Training; coaching; performance management; disciplinaries; staff
and industry expertise.