Receive inbound calls from policyholders in a contact center environment. Process billing transactions on Receive inbound calls from policyholders in a contact center environment. Process billing transactions on
drawing for commercial buildings, hospitals, data centers etc.
Interfacing with multi-disciplinary engineering
note:
Only shortlisted candidates will be contacted
Should you not receive any feedback within
We may however keep your CV on our database to contact you again should another suitable opportunity become
available.
Should you prefer not to be contacted for other opportunities, please clearly state
refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates investigation a bonus 5 years in a customer service contact center environment Strong analytical, investigation according to established protocols and guidelines Contact customers who display high refund claims rates
refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates bonus
materials within our warehouse or distribution center.
Responsibilities:
on-site role for a Call Center Agent located in Randburg (Johannesburg). The Call Center Agent will be responsible and multitasking abilities Experience in a call center or customer service role is a plus
Residential
Unigraphics, Dassault Composer and Siemens Team Center
Understanding of time study and production
will be considered.
Contact Nonku Ndzondo on
KEY PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring industry Formal or informal training in a call center environment Fluent in both written and verbal Afrikaans planning tools nationally to support in-house call center operations. Build and lead the teams that are forced
Keep records of all conversations in the call center database. Database Management: Manage and update Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving supervisory or team lead role. Familiarity with call center metrics and key performance indicators. R10 000