purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions follow up specified list of Premier customers or to serve Select customers on “first come – first served” basis, but also be able to help all the company's customers as required. Job Responsibilities: The incumbent
through strategic business decisions, building customer relationships, delivering quality product, and
dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service, ensuring ensuring customer satisfaction, and offering timely and accurate support. The agent will need to have strong the ability to handle customer inquiries and complaints efficiently. Customer Service Representatives strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated and having fun. Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: Work Work closely with team members to ensure customer satisfaction and meet team goals. What We're Looking For:
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day Objectives: Responsibilities · Interact with customers in a professional manner and with strict confidentiality of all profiles worked on · Interact with health care professionals where needed · Problem solving and and follow up of queries Duties · Interact with customers via telephone or other means regarding medication capturing of scripts received at the Central Pharmacy centre · Handling of queries regarding prescriptions ·
to service delivery in order to ensure maximum customer satisfaction. Grade 12 Appropriate Electrical environment or equivalent knowledge or skill Call Centre, Data Centre, IT Environment (related to the technical
Answer the phone in a timely manner and make direct calls. Take and pass detailed messages to all parties administration tasks. General assistance to the Real Estate agents. Matric Certificate English and Afrikaans language pressure. A positive attitude and strong work ethic Customer Service orientated. Professional Adaptable Accuracy
between the Company, its agents, and its customers. To ensure that current customers have the right products Proven track record of successfully managing customer relationships. Valid driver's license is mandatory pressurised environment. KEY PERFORMANCE AREAS: 1. Customer Relationships Achieve agreed upon sales targets positive business and customer relationships. Expedite the resolution of customer problems and complaints Complete weekly call cycles at relevant retail stores (PnP, Shoprite, Spar etc.) 10 to 15 calls per day. Grow
between the Company, its agents, and its customers. To ensure that current customers have the right products Proven track record of successfully managing customer relationships. Valid driver's license is mandatory pressurised environment. KEY PERFORMANCE AREAS: 1. Customer Relationships Achieve agreed upon sales targets positive business and customer relationships. Expedite the resolution of customer problems and complaints Complete weekly call cycles at relevant retail stores (PnP, Shoprite, Spar etc.) 10 to 15 calls per day. Grow
Facilitate growth of installations at Service Centres. · Provide policy/product information / training sale material at Dealership and Service Centres. · Maintain set call rate. · Achieve sales targets regarding assigned projects. · Monthly stock takes at Service Centres. · Demo account conversion and administration. of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience