seamless customer experience and achieving sales targets. DUTIES & RESPONSIBILTIES: Customer Support: incoming inquiries from potential and existing customers regarding Engineering and Mining products, pricing Prepare and send detailed and timely quotations to customers based on their requirements and specifications and shipping details to customers. Technical Assistance: Assist customers with technical inquiries related Build and maintain strong relationships with customers, understanding their needs and providing solutions
and credit notes are accurate on customer accounts, using Customer Remittances • Update Excel Age Analysis with Sales Order Dept regarding Customers On Hold • Phoning customers for Collection of outstanding accounts analysis with respective comments • Attending to customer queries until resolved • Completion and submission Increase Applications to Management • Sending customers credit limit increase letters on approval of the application {Must be signed by a Director of the Customer's Company to be valid} • Completion and submission
relationships with our clients customers. Generate and send out invoices to customers accurately and in a timely timely manner Review and reconcile customer accounts to ensure accuracy and completeness of transactions Follow up on overdue payments and communicate with customers to resolve any billing discrepancies or issues status Coordinate with sales and customer service teams to address customer inquiries and resolve billing billing disputes promptly Process customer payments and allocate them correctly to outstanding invoices Maintain
products fit for their purpose • Management of Key customer relationships • Developing solutions to solve for their purpose. • To ensure all aspects of customer relationships are maintained in good order through achieve established sales targets, understand the customer buying cycles and forecast future sales. • Thoroughly responsibility with accountability for allocated key customer relationships, maintaining effective and reliable ensuring aftermarket product support with each Key customer, attend regular engineering meetings and become
staff and customers A self-starter able to work independently as well as work closely with customers and suppliers achieving high levels of customer satisfaction. Very analytical Excellent customer relations skills High
establish sales goals.
5 years experience Customer service Tele sales Direct sales Identifying customer needs Track and document records Meet sales goals Providing information to customers Consultant: RUVINA BALLARAM - Dante Personnel
Developing Personal Customer Database: Maintain and expand a comprehensive customer database including Meters users. Customer Outreach: Continuously identify and engage both new and existing customers to foster Management: Determine appropriate pricing for each customer within established parameters to optimise profitability preparation of customer quotes. Order Management: Regularly evaluate backorders for assigned customers, liaising liaising with production to meet and exceed customer expectations. Sales Reporting: Prepare and submit comprehensive
Developing Personal Customer Database: Maintain and expand a comprehensive customer database including Meters users. Customer Outreach: Continuously identify and engage both new and existing customers to foster Management: Determine appropriate pricing for each customer within established parameters to optimise profitability preparation of customer quotes. Order Management: Regularly evaluate backorders for assigned customers, liaising liaising with production to meet and exceed customer expectations. Sales Reporting: Prepare and submit comprehensive
profitable customer relationships Identify new business opportunities, meet with customers and close deals revenue and gross profit objectives Deal with customers professionally and provide excellent service Provide Provide support to LMI's, sales staff and customers Prepare and submit quotations Guide, mentor and develop sell other products and services to existing customers Commercial and Operational Understand and be able to explain our Terms and Conditions of Sale to customers Ensure debtor days are managed in line with budget