mitigation actions
Manages internal customer relationships:
Manages contract compliance and
es methods for optimising user compliance and customer satisfaction
and Maintenance tickets within defined SLA's (Service Level Agreements). IT Degree and / or relevant HANA Take consultative approach to challenge customers' requested solution design, should a better alternative colleagues/users. Willingness to engage with foreign customers and be sensitive to possible language barriers
guidelines (POPIA). Provide support and guidance to customers via the help desk. Manage client expectations ATTRIBUTES: Diagnostic and problem-solving skills. Customer service. Must be patient. Must be curious. Must be
extensive experience in BI Development, ETL, Analysis Services, and data warehousing within a Microsoft environment financial reporting needs. Design and implement customized SQL and Power BI solutions to meet specific financial for financial data, using SQL Server Integration Services (SSIS) and other tools. Ensure high data quality reporting. Analysis Services and Data Warehousing: Utilize SQL Server Analysis Services (SSAS) to create
a functional IT consultant (process design, customizing and specifications for enhancements and new Monitoring: IDOCS; RFCs; understanding of Streaming Service like KAFKA.
vendors, and professionals to deliver quality service. Performing as subject matter expert for database compliance with our security requirements. Provide service delivery in a timely and efficient manner. Ensure groups, and vendors to provide seamless support to customers. Participate in project work as assigned. Reporting
product team, external providers, vendors, and customers.Essential Skills Requirements:
Services, Google Cloud Services).
providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
· Experience with Scripting (Powershell
monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
customers.
o Treat security as a first-class citizen
virtual desktops and apps within 10 minutes to our customers worldwide. The focus lies on worldwide delivery high-performance virtual desktops and apps. Our service delivery is for all company processes within the C# and .Net. Deploying secure Azure Application services, private endpoints etc Relational databases, preferably Cloud computing technologies. Azure Kubernetes Services and Docker. Understanding of MEAN STACK (MongoDB and cloud providers (Microsoft Azure, Amazon Web Services). Microsoft W365. Experience in operation, maintenance