Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
about our solutions , present them to potential customers and create both technical proposals and financial prospective customers . Lisase with the Pre-sale ,Professional services team as well Channel services to ensure
Attributes:
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/ Product Management / Payment Gateway
infrastructure and lead the technical delivery of Billing services. From developing and deploying billing infrastructure 10 Years in a technical VoIP billing role in a service provider environment (this rie will include billing Process Optimization, Customer Billing Support such as - provide support to customers regarding billing inquiries and account management related to VoIP and other services. This includes resolving billing discrepancies Collaboration with cross-functional teams such as finance, customer support, and technical operations to ensure smooth
involved in serving customers by carrying out the maintenance of our wireless internet services. The Field Team able to take initiative. Relocation of wireless services Remounting poles Reprogramming and replacing hardware Liaise with Customers Liaise with Customer Support regarding scheduling Provide customers with invoices
resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction productivity, and maintaining high technical and service standards. Responsibilities: Operational Planning: cost-saving initiatives without compromising on service quality. • Regularly review operational expenses efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • implement feedback mechanisms to gather customer insights. • Foster a customer-centric approach within the team
for a Software Engineer to join our Professional Services team. This opportunity will be based in Johannesburg agility is embraced. You will join our professional services team where you will be offered the mentorship support operations, assisting with customer needs · Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues · Seek to understand solutions at customer premises. · Maintain issue tracker log for customers, per customer. · Support the
Business Analysis functions as well as consultancy services for current and new business requirements on products years' experience with integrations to and from customized as well as packaged software. These integrations banking solutions o Facilitating workshops with customers, including GAP analysis, documentation and spec spec writing. o Understanding of the customer's expectations o Understanding of banking Specifications TCR business model o In depth knowledge of the customer business environments Skills / Abilities required