Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
& Responsibilities: Support a multinational customers network in South Africa and 3 branches in Africa firewall. Will be required to have meeting with the customer weekly on new items and progress of existing items meet with customers head office and IT offices weekly remotely. Must be extremely customer focused and and a good personality to work with the customer Will report directly to a company director. Will manage hours support for the customers general managers and CEO. Manage internal customer mobile phones (Apple)
client satisfaction while delivering high-quality service. Assist the pre-sales team by conducting product and go-live support. Deliver exceptional customer service, promptly addressing client queries and concerns
and act as a product owner as needed. Research customer needs, market trends, and potential partnerships build and delivery of a range of products and services, including digital apps, APIs, and data solutions emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology and emerging
A Premier custom software and product development IT company, delivering custom-made solutions for large
Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts
e, SQL Server
(WCF)
- Microsoft SQL Server
- Windows Services
Tooling:
- Visual Studio
- Git
- Azure Functions
- Azure Service Bus
Advantageous Requirements:
- FIX
maintain code for various .NET applications and services and resolve any defects in systems.
processes Participate in technical meetings with customers and address raised issues promptly Handle support SLAs, cloud spending, and security measures for customers and internal infrastructure Perform scheduled conduct regular disaster recovery testing Assist customers in recovering from disasters if necessary Maintain
NWA003501-Ren-1 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions