Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous
meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM and maintaining robust relationships with customers and service partners. Your problem-solving skills are decision-making abilities. Comfortable providing stellar customer support over the phone. Above all, you embody
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
coupled with 2-5 years experience in managing customer success and key account management within a software and developing future growth plans and services to customers.
Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself Deliver exceptional service to internal and external customers. Respond to customers within SLA. Capture time entries. Provide guidance and training to customer personnel, empowering the users to help themselves
NWA003336-Ren-2 A great opportunity for a Head Service Manager to meet a specialist recruitment consultant looking for a Head Service Manager who can; but not limited to; develop support service management, develop qualification/certification At least 5 years'experience in a Service management environment Experience working in Risk
Integration Services (API) Manager that oversees and supports all development efforts within external application services into their current enterprise integration services platform. We are currently teams to meet the needs of our growing business customers.
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A understanding of financial platforms and data services is critical to this role.
 integration, API Management, API Security, Enterprise Service Bus (ESB) and other core integration infrastructure
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge Knowledge of computer programs and hardware Customer relationship management (CRM) and task management software