Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies to use data to drive performance and improve processes Key Competencies Ability to lead and motivate
assessments by means of quality and assurance processes. Follow up and provide feedback on calls logged Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and effectively to work within new work structures, processes, requirements or cultures. Be resilient and able
assessments by means of quality and assurance processes. Follow up and provide feedback on calls logged Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and effectively to work within new work structures, processes, requirements or cultures. Be resilient and able
features, and guiding them through the comparison process. 3. Respond to customer inquiries via multiple information to customers to aid in their decision-making process. 5. Collaborate with internal teams to address with CRM software and other relevant tools for managing customer interactions is advantageous. 9. Knowledge
features, and guiding them through the comparison process. 3. Respond to customer inquiries via multiple information to customers to aid in their decision-making process. 5. Collaborate with internal teams to address with CRM software and other relevant tools for managing customer interactions is advantageous. 9. Knowledge
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating successful). Please note that your information will be processed for recruitment purposes only or for such purposes
assist the customer in understanding the Companies products and identify solutions to fit their needs, generating successful). Please note that your information will be processed for recruitment purposes only or for such purposes
along with experience with the creating of and process of proformas and sales orders (Pastel) or other the specifics of the project requirements
Maintain and update your daily workflow queue for management reporting. To strive to have zero lost calls including the Medical Aid details. To ensure relevant processes is adhered to and the policy option and commencement required for assessing the claim. Liaising with the Manager regarding the claim decision about a client query