expertise as a Cruise Staff/Waterpark Cruise Staff Manager in a similar working environment at sea or ashore
will be responsible for upselling pharmaceutical products, tracking orders, and ensuring customer satisfaction pharmaceutical products.
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customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams Matric and minimum three years admin, data order processing experience Ability to liaise confidently with 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound payment Receiving and actioning orders via email Processing customer orders and back orders daily Increasing
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate e and manage a team of call centre agents.
Requirements:
customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary follow procedures for managing major incidents, stay updated on company processes, and help new team members their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
Durban documentation department where required. Process refunds for vessel name changes by issuing CPA email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
Durban documentation department where required. Process refunds for vessel name changes by issuing CPA email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
assessments by means of quality and assurance processes. Follow up and provide feedback on calls logged Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and effectively to work within new work structures, processes, requirements or cultures. Be resilient and able