contact centre that specialises in the fields of customer experience, sales and administration in the B2C and Live Chat Consultant, you will play a pivotal role in providing exceptional customer service and support Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous
To qualify for this exciting opportunity you will need the following:
A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
At least 2 years experience in the credit insurance industry with insurer or broker (B2B), trade finance.
A minimum of 3 years in a ser
present company products Demonstrate products to customers Assist management in identifying viable marketing
present company products Demonstrate products to customers Assist management in identifying viable marketing
from a Freight Forwarding Company is seeking a Customs Broker to join their team
This will be to
contact centre that specialises in the fields of customer experience, sales and administration in the B2C and Live Chat Consultant, you will play a pivotal role in providing exceptional customer service and support Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous
with many different levels of personas within customer base as well as internally at Mimecast. This person Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource resource for the team when dealing with customer incidents and strategies • Driving the defined CX strategy team • Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will dashboards, and closed loop programs Presenting customer feedback and analysis regularly to senior executives improvements across the journey Analysing disparate customer feedback sources to present comprehensive views to 7 years’ data analytics experience drawing customer experience (CX) insights, preferably supporting
energetic person with a passion for delighting customers. This person must be structured, repetitive, organized quality work that conforms to the demands of a key customer base with extremely high standards and expectations Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy and new services into the account base • Review Customer Account Plans for the designated base in order of key deployment projects where required in customers, coordinating various parties across business
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot