detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of
detailing queries that are not resolved · Handling the calls from the technician, requesting the activation of
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources (Organizational Management systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office
transport and will be required to travel to local customers to support them.
CORE COPMETENCIES:
of MSSQL databases, web servers and application services. ➢ Have extensive working knowledge of EDI frameworks ➢ Interpersonal Skills – Advanced level ➢ Customer Service – Advanced level ➢ Process & Systems Driven
Integration development Analysis and reporting services. Correct system bugs and errors on systems Write Server Reporting Services SQL Server Integration Services SQL Server Analysis Services Excellent communication
existing systems at a technical level development of services, reports, and applications. To provide 2nd and support, to reduce costs associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION:
involved in system implementation, upgrades, and customization. Key Responsibilities: User Support: Provide identify and address any underlying system issues. Customization and Configuration: Work with users to understand
Microsoft Integration, Analysis and Reporting Services and other relevant technologies. Technical Requirements: Server Reporting Services SQL Server Integration Services SQL Server Analysis Services Understand and manage
Microsoft Integration, Analysis and Reporting Services and other relevant technologies.
Services