our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service, ensuring customer customer satisfaction, and offering timely and accurate support. The agent will need to have strong interpersonal ability to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent answering inbound telephone calls. Promote and sell Company world-class products with excellent customer service Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent answering inbound telephone calls. Promote and sell Company world-class products with excellent customer service Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, of high performance and the enhancement of the customer experience • Inspires, leads, engages, coaches
We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote promote our products and services in our Randburg store. Post about our products/services online (e.g. social potential customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth friends Assist in organizing marketing events Track customers' preferences and suggest advertising and positioning the Marketing and Product departments regarding customers' requests Able to effectively handle complaints
Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
Customer
Customer Orientation
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.