qualifications A, N, MCSA, VNWare, 3CX, CCTV, Cisco, SQL, ITIL, etc. Excellent technical troubleshooting skills
delve into the details when required Experience with ITIL Experience with the Agile Methodology Reference
Actions: GitLab, Terraform, Ansible) Experience with ITIL Operation processes (Incident-, Problem- and Change
Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azure Cloud, Linux and Shell, Tomcat, GitHub
management and governance frameworks such as COBIT, ITIL, King V, ISO, TOGAF, applicable laws, acts, and
network, and integration issues Experience with ITIL processes (Incident, Change and Problem management)
Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management
understanding of IT service management processes and ITIL best practices In-depth knowledge of Remedy IT Service
until matters are resolved (24x7).
in Information Systems or equivalent experience ITIL certification (advantageous) Any Scrum certification of 4 years of IT operations experience including ITIL Minimum of 4 years of storage experience Minimum communication and documentation skills Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes