until matters are resolved (24x7).
in Information Systems or equivalent experience ITIL certification (advantageous) Any Scrum certification of 4 years of IT operations experience including ITIL Minimum of 4 years of storage experience Minimum communication and documentation skills Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes
unsuccessful. isanqa isanqajobs SAPCIS DevOps ITSecurity ITIL FuelledbyPassionIntegrityExcellence QUALIFICATIONS/EXPERIENCE Monitoring Incident and Request Management (ITSM NEXT) ITIL processes knowledge Any additional responsibilities SKILLS Understanding Agile Methodology Understanding ITIL
ATTRIBUTES): Knowledge of: IT services support; ITIL aligned service management; Drafting policies and experience in Higher Education sector; ITIL Foundation certified (minimum); ITIL Service Operations certified (minimum);
enterprise network configurations Experience with ITIL processes Strong analytical thinking in the technical monitoring and auditing solutions Experience with ITIL processes (Incident, Change and Problem management)
practical working knowledge of ITIL and/or MOF practices (preferably ITIL certified). Have a practical
willingness to travel (essential) Understanding of the ITIL framework (desirable) Understanding of TOGAF (desirable)
orientated environment (essential) Understanding of the ITIL framework (desirable) Understanding of TOGAF (desirable)
systems(web) analysis.
South African citizens/residents are preferred. ITIL process knowledge and work experience At least 5