Microsoft Certified: Azure Administrator Associate, and ITIL Foundation Technical knowledge: IM discipline and
hardware and software lifecycle Experience with ITIL processes (Problem, Incident, Change management)
hardware and software lifecycle Experience with ITIL processes (Problem, Incident, Change management)
Advantageous certifications: - Up to date and relevant ITIL certification (Foundation Level) - Cisco Certified
compliance frameworks such as ISO/IEC 27001, SOC 2, SOX, ITIL, COBIT, and NIST. Knowledge of legal, regulatory