copiers, multifunction devices, document management software, and related services. With a strong reputation commitment to sustainability and continuous development of advanced solutions tailored to modern business copiers, multifunction devices, document management software, and related services. With a strong reputation commitment to sustainability and continuous development of advanced solutions tailored to modern business
role to be the client's partner on their journey, internal advocate to the other departments, liaison between upsell opportunities. Be the glue between all internal departments, working with the relevant departments key relationships A proven ability to learn new software and IT concepts High attention to detail, ability
service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor levels, and develop strategies to increase customer retention and loyalty. Responsibilities: Develop and maintain address any issues or concerns Collaborate with internal teams to ensure timely delivery of products and collaborate with internal stakeholders Benefits: Salary: Market Related Training & Development Paid Time
service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor levels, and develop strategies to increase customer retention and loyalty. Responsibilities: Develop and maintain address any issues or concerns Collaborate with internal teams to ensure timely delivery of products and collaborate with internal stakeholders Benefits: Salary: Market Related Training and Development Paid Time Off
service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor levels, and develop strategies to increase customer retention and loyalty. Responsibilities: Develop and maintain address any issues or concerns Collaborate with internal teams to ensure timely delivery of products and collaborate with internal stakeholders Benefits: Salary: Market Related Training and Development Paid Time Off
be required to provide To lead, coordinate, and develop a highly motivated team of individuals and teams service performance whilst complying with all internal and external policy and legislative regulations computer literacy, including the use of relevant software and reporting. Good people skills and relationship
and procedures - Use the company's collection software and additional tools effectively to manage accounts customer issues and ensure compliance - Continuously develop knowledge of legal collections practices and stay Microsoft Office Suite and ability to learn new software systems quickly - Strong attention to detail and
and procedures - Use the company's collection software and additional tools effectively to manage accounts customer issues and ensure compliance - Continuously develop knowledge of legal collections practices and stay Microsoft Office Suite and ability to learn new software systems quickly - Strong attention to detail and
Product Ownership of Qcontact (contact centre software), ensuring its optimal utilisation for enhancing
across all interaction channels.
- Promote and develop self-service options to empower customers and reduce
customer experiences.
- Invest in the ongoing development and career progression of team members, identifying
centre with over 60 agents.
- Familiarity with software systems, processes and controls used in call centre
- Team Leadership & Development: Decision-making, collaboration, communication
system