or Diploma in Business Management or related field.
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving efficiency goals are not just met, but exceeded. Lead and manage day-to-day operations of the Contact Centre, implementing
highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards audits • Effectively manage team workload • Responsible for all Performance Management initiatives for the
The Communication Centre: Support Manager will contribute to the high standard of quality client service both financial intermediaries and investors and manage a team of consultants. Leadership: Leading team decisions Management of workflow and efficiencies Managerial Functions: Performance Management Recruitment Recruitment General people management Implementation of management structures and team processes Coaching & product and process knowledge Proven Call Centre management experience will be an advantage
Managed People Solutions is looking for Enthusiastic, Young, and Vibey individuals to join the Bacardi
and supports individual well-being. Performance Management: Promote a culture of excellence through regular
REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented expected standards are imbedded. Performance Management of CLO's Ensure frequent engagement and alignment performance reviews and set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate Apply progressive performance management, if applicable Work closely with the HR Team to comply to the BCOE
customer service-oriented client relationship manager to foster positive relationships with clients by our services more enjoyable. Client relationship manager who has an office automation background and also and build relationships. A degree in Business Management or a related field.
/>Omnichannel Customer Interaction Management
- Oversee a multifaceted contact
call centre engagement
Cost Management and Efficiency
- Strategise
service model. People Management and Leadership
- Exhibit strong people management skills, leading by
Minimum of 8 years experience in managing a call centre
- Must have managed a call centre with over 60
call centre
- Business Acumen: Effectively manage budgets, provide input to strategy and ensure alignment