and supports individual well-being. Performance Management: Promote a culture of excellence through regular
REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented expected standards are imbedded. Performance Management of CLO's Ensure frequent engagement and alignment performance reviews and set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate Apply progressive performance management, if applicable Work closely with the HR Team to comply to the BCOE
rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs. 12 escalate more difficult problems. Plan for task execution and adjust priorities against an established plan in enhancing organisation reputation. Customer: Executes activities to ensure customer service delivery Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents Market Related
deliverables and informed decision making, through the execution of predefined objectives as per agreed SOPs in
Process
Stress Tolerance Remains calm under pressure. Manages own emotions and responses. Works effectively under standards and principles. Consults for permission to execute the identified decision if outside own parameters People Management Acts as a mentor for individuals at lower levels. Provides feedback. Manages the work
Stress Tolerance Remains calm under pressure. Manages own emotions and responses. Works effectively under standards and principles. Consults for permission to execute the identified decision if outside own parameters People Management Acts as a mentor for individuals at lower levels. Provides feedback. Manages the work
Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services of providing service. Manage and oversee Cost Control Division Duties: · Manage EMS, Auto & Home Service · Negotiate and manage rates/outcomes with service providers. · Advise management on related processes Ensure monthly KPI's are tracked and reported on. · Manage the onboarding and support of the digital platforms Requirements: Min 3 years working experience at a manager level within an emergency dispatch environment
Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services of providing service. Manage and oversee Cost Control Division Duties: · Manage EMS, Auto & Home Service · Negotiate and manage rates/outcomes with service providers. · Advise management on related processes Ensure monthly KPI's are tracked and reported on. · Manage the onboarding and support of the digital platforms Requirements: Min 3 years working experience at a manager level within an emergency dispatch environment
Duties:
· Manage EMS, Auto & Home Service Providers
· Extend and
Negotiate and manage rates/outcomes with service providers.
· Advise management on related processes
monthly KPIs are tracked and reported on.
· Manage the onboarding and support of the digital platforms
/>
purpose of the role is to allocate, monitor and manage calls received for support and ensure completion following up with the Technicians. Coordinating and managing calls. Updating the daily, weekly and monthly the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin