customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary Additionally, you will follow procedures for managing major incidents, stay updated on company processes their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants and will report directly to the Client Service Manager. The candidate must be highly efficient, energetic necessary tools, resources, skills, and knowledge to manage their assigned client portfolio effectively Conducting members Ensuring continual communication between management and staff Adhere to and enforce internal policies investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High levels
someone with: Knowledge of Relevant Products Time Management Analytical Thinking Understand Compliance in Accreditation) NQF 5 Diploma (Preferable Wealth Management) Class of Business Certification (Yearly) Must
someone with: Knowledge of Relevant Products Time Management Analytical Thinking Understand Compliance in Accreditation) NQF 5 Diploma (Preferable Wealth Management) Class of Business Certification (Yearly) Must
Effective decision maker. Ability to effectively manage employees. Ability to identify problems within
professionalism
to completion of training and probation at line managers discretion) Minimum 3-4 years' experience in inbound
to completion of training and probation at line managers discretion) Minimum 3-4 years' experience in inbound
queries telephonically and per email. Assist with management of orders placed through our online shop. Follow
queries telephonically and per email. Assist with management of orders placed through our online shop. Follow